Our Policies
We value your trust and strive to provide a smooth shopping experience. Please take a moment to review our policies, which cover important aspects like returns, shipping, and order issues. Our goal is to ensure your satisfaction while maintaining fairness and transparency. If you have any questions, we're here to help. Thank you for choosing us!
OUR POLICIES
1
Shipping policy
Processing Time: How long it will take to make, package, and drop off your order to the post office.
Current Processing Time: 1-14 Business Days (Monday-Friday)
Shipping Time: How long will it take to receive your order once dropped off at the post office.
Shipping Time 1-8 Business Days (Monday-Friday)
2
Refund policy
Refunds
All sales are FINAL. We do not accept returns or exchanges. We are not responsible lost or stolen packages. We are not responsible for lost packages due to incorrect shipping addresses entered at checkout.
Issues with Item
If your item is damaged, defective, or you received an incorrect item, please contact us immediately via email. Customers have 2 days after their order was delivered to inspect their package and contact us regarding issues with their order. If we are not contacted within 2 days of you receiving your order, we are no longer able to resolve the issue.
If you received a faulty product please send us a photo on email dinacareddu@gmail.com so our customer service agents can investigate it further.
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What products/services do you offer??I offer specialize in beautifully crafted children's picture books, engaging activity and coloring books that spark creativity, and a range of practical and stylish calendars, notepads, notebooks, and planners, including apparel and accessories.
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What are your business hours?My business hours are from 8am - 6pm from Monday to Friday. We're closed on holidays.
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Where are you located?I am located in Dublin, Ireland.
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How can I contact you?You can reach me by phone, email, chat or through our contact form.
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How can I place an order?You can place an order through my website, by phone, or by email.
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What payment methods do you accept?I accept Credit/Debit Cards, PayPal, cash, Revolut
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Do you offer discounts or promotions?Yes, I regularly offer discounts and promotions. Please check our Promotions section or subscribe to our newsletter for updates.
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Do you offer shipping?Yes, I offer shipping. Shipping fees and delivery times vary based on location.
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How long will it take to receive my order?Processing Time: How long it will take to make, package, and drop off your order to the post office. Current Processing Time: 1-14 Business Days (Monday-Friday) Shipping Time: How long will it take to receive your order once dropped off at the post office. Shipping Time 1-8 Business Days (Monday-Friday)
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Can I track my order?Yes, once your order is shipped, you'll receive a tracking number via email. You can chose from Standard Post (no tracking service) and Registered Post (tracking service)
Get in Touch
For any further inquiry please don't hesitate to contact me